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Call Centre Performance Dashboard
COMING SOON — ENQUIRE FOR EARLY ACCESS
Service levels drop and staffing is adjusted too late.
What it shows you
- Call volume by half hour with forecast overlay
- Service level and abandonment rate
- Average handling time and after-call work
- Agent occupancy and adherence
- Repeat call rate by reason
Who it is for
Contact centre managers.
How it works
Paste your own data into the clearly marked data sheet. Every chart, table and calculation updates automatically. Written setup instructions are included.
Format
Microsoft Excel (.xlsx), Browser HTML
Coming soon. This dashboard is in build. Use the enquiry button to register interest or ask about a bespoke version.