Refund policy

Everything we sell is a digital download. This policy explains your rights and how we handle refunds. Your right to cancel Under the Consumer Contracts Regulations 2013, consumers normally have 14 days to cancel an online purchase. For digital content delivered immediately, that right ends once the download begins — and by completing your purchase you agree to immediate delivery and acknowledge that you lose your right to cancel at that point. This is confirmed at checkout. When we will refund you We will refund you in full if: - The file is corrupted, incomplete, or will not open - The product does not work as described on its product page - You were charged more than once for the same item - You have not yet downloaded the file and request cancellation within 14 days When we cannot refund you - You have downloaded the file and simply changed your mind - You bought the wrong format by mistake — though we will usually swap it, so please ask - You do not have the software required to open it (requirements are listed on every product page and in our FAQ) Faulty files If something is wrong with your download, email us within 30 days with your order number and a description of the problem. We will fix the file or refund you in full — your choice. How to request a refund Email [EMAIL] with your order number and the reason for your request. We respond within one working day. Approved refunds are returned to your original payment method within 5–10 working days. Business purchases Statutory cancellation rights apply to consumers. Business customers are covered by our faulty-file guarantee above.