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Service Desk and Ticket Performance Dashboard
COMING SOON — ENQUIRE FOR EARLY ACCESS
Ticket queues grow and the cause is guessed at.
What it shows you
- Volume by category, priority and channel
- First response and resolution time against SLA
- Backlog ageing and trend
- First-contact resolution rate
- Repeat contact and reopened ticket rate
Who it is for
IT and customer service desk managers.
How it works
Paste your own data into the clearly marked data sheet. Every chart, table and calculation updates automatically. Written setup instructions are included.
Format
Microsoft Excel (.xlsx), Power BI (.pbix)
Coming soon. This dashboard is in build. Use the enquiry button to register interest or ask about a bespoke version.