{"product_id":"service-desk-and-ticket-performance-dashboard","title":"Service Desk and Ticket Performance Dashboard","description":"\u003cp\u003eTicket queues grow and the cause is guessed at.\u003c\/p\u003e\u003ch3\u003eWhat it shows you\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eVolume by category, priority and channel\u003c\/li\u003e\n\u003cli\u003eFirst response and resolution time against SLA\u003c\/li\u003e\n\u003cli\u003eBacklog ageing and trend\u003c\/li\u003e\n\u003cli\u003eFirst-contact resolution rate\u003c\/li\u003e\n\u003cli\u003eRepeat contact and reopened ticket rate\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWho it is for\u003c\/h3\u003e\u003cp\u003eIT and customer service desk managers.\u003c\/p\u003e\u003ch3\u003eHow it works\u003c\/h3\u003e\u003cp\u003ePaste your own data into the clearly marked data sheet. Every chart, table and calculation updates automatically. Written setup instructions are included.\u003c\/p\u003e\u003ch3\u003eFormat\u003c\/h3\u003e\u003cp\u003eMicrosoft Excel (.xlsx), Power BI (.pbix)\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eComing soon.\u003c\/strong\u003e This dashboard is in build. Use the enquiry button to register interest or ask about a bespoke version.\u003c\/p\u003e","brand":"Dashboard Foundry","offers":[{"title":"Default Title","offer_id":58654086431104,"sku":"DF-OPS-001","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1011\/0068\/3648\/files\/hf_20260806_142723_1db68e73-ff46-4624-a89a-3072d9fbdf55.png?v=1786027444","url":"https:\/\/aidashboardfoundry.com\/products\/service-desk-and-ticket-performance-dashboard","provider":"Dashboard Foundry","version":"1.0","type":"link"}